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COVID-19 UPDATE

We are committed to delivering a clean and safe environment

Radisson Hotels has activated our crisis response teams worldwide and has strong processes and support teams in place. Along with a team of experts, we have reviewed our existing health and safety processes and developed the Radisson Hotels Safety Protocol.

This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out.

What are the new protocols?

We have implemented physical social distancing measures throughout the hotel.

We have increase cleaning and disinfection frequency of all hotel areas, paying special attention to high touch items

We have implemented improved air circulation processes to increase air quality.

We have installed stations with alcohol based hand sanitizer and gloves in the front entrance and hotel public areas.

We are ensuring room keys are disinfected and presented safely upon check in.

Door hangers describing what cleaning and disinfection procedures have been implemented in each room.

We have provided travel-sized hand sanitisers as an in room amenity during your stay.

Your TV remote control has been sanitised for your protection and a single use sanitiser wipe is provided for guest use.

We have washed all linen at high temperatures for optimal disinfection.

We made sanitizer and disinfectant wipes available to all guests in the fitness and wellness areas.

We have made an Express Check Out process available for guests to minimise contact.

We offer cash-free methods of payments to minimise contact.

We are offering individually packaged or Grab & Go food options.

All our tables have been spaced safely apart in all restaurants and bars to ensure social distancing.

We are serving all food and beverage respecting strict food safety procedures.

All our rooms have sealed minibars to ensure sanitation and cleanliness of the minibar on your arrival.

We have conducted comprehensive hygiene and prevention training programs for each team member

Who is SGS

SGS is the world’s leading inspection, verification, testing, and certification company, recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the new protocols are validated, adapted, and in accordance with local requirements and recommendations. Under this program, individual hotels that comply with protocols can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Our heartfelt thanks
As we constantly evaluate and update policies and protocols, we want to extend a special thank you to our team members and essential workers across the world who have been working tirelessly in their communities and our hotels. Watch this video to learn more and, to our team members and to you, #RadissonThanksYou.


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